Description
Who it’s for: Anyone who wants the whole story rather than one metric: are the hours, the metres and the cash all earning their keep?
What is in it: six micro courses, in order.
- Sales-to-labour ratio
- Cashier scanning speed
- In-store fulfilment cost per unit
- Visual merchandising compliance
- Gross margin return on footage (GMROF)
- Gross margin return on cost (GMROC)
How it works: each micro course is five scenes – the data film, the lesson, Your call, practice that marks itself, and the boardroom – and about 3 hours covers the season. Finish every one and the season certificate is gold. Season 6 of 8 in the Retail series.






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