Last updated: 30 October 2026.

This policy applies to purchases from Praxis LMS (Pty) Ltd (registration number 2018/219542/07), trading as Praxis Learning Solutions, Bonn Street, Uitzicht, Cape Town, South Africa.

Cancel within 7 days — if you have not started

You may cancel any purchase within 7 days of buying it, without giving a reason and without a penalty, provided you have not yet opened the course, bundle or practice pack you bought. We will refund the full amount you paid to the card or account you paid with, within 30 days of your cancellation.

How to cancel

Send us a message through the Contact us page with the subject “Refund”, your name, the email address you bought with and what you bought. We will confirm by email.

Once you have started

Your access begins as soon as your payment is confirmed, and you ask for that at checkout. Once you have opened what you bought, the 7-day cancellation right falls away, because the service has already been delivered to you.

After 7 days

After the 7-day cooling-off period we do not give refunds, except where:

• we cannot give you the access you paid for;
• you were charged twice or charged the wrong amount; or
• the law requires a refund.

What happens to your access

When a purchase is refunded, your access to that course, bundle or pass ends, and any certificate issued for it is withdrawn.

Company purchases

Purchases of seats for a team follow the agreement made with the company where one exists; otherwise this policy applies.

Before you ask your bank

If you are unhappy with a purchase, contact us first and we will sort it out. Send a message through our Contact us page with the subject “Refund”, email jonathan@praxislearn.co.za, or phone 066 086 7472. We reply within one business day. A chargeback through your bank takes several weeks to resolve, where we can usually refund you the same day.