Response service level

R295

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In 35 minutes you will work out the response service level against a target time. You will also count failed responses as missed and divide by all responses. And you will set a target time with customers in mind and state it with the result.

SKU: PL-MCB-AIB-65
Category:

Description

Who it’s for: Managers, owners and teams who use AI, or are deciding whether to, and need to judge it in numbers rather than impressions.

What happens in it: a short film shows an average under target, 540 customers who weren’t served in time, and one honest answer for the board. In Your call you make the decisions in a real case: a parcel-tracking assistant, an average under target, and one kind of question that keeps customers waiting. Then, in the boardroom, you make the case to Chiamaka, the managing director, in three questions.

How it works: five scenes in about 35 minutes: the data film, the lesson, Your call, practice with fresh numbers that mark themselves, and the boardroom. Finish all five for your certificate. It is course 5 of 5 in the Speed and reliability season of the AI for Business series.

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