Description
Who it’s for: Managers, owners and teams who use AI, or are deciding whether to, and need to judge it in numbers rather than impressions.
What happens in it: a short film shows thousands of resolved chats, callers who already asked, and the number that shows which resolutions were real. In Your call you make the decisions in a real case: an AI support assistant at a broadband provider, a board asking whether its resolutions are real, and slow connections that keep coming back. Then, in the boardroom, you make the case to Oluwaseun, the chair, in three questions.
How it works: five scenes in about 35 minutes: the data film, the lesson, Your call, practice with fresh numbers that mark themselves, and the boardroom. Finish all five for your certificate. It is course 3 of 5 in the AI customer service season of the AI for Business series.
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