Description
Who it’s for: Anyone in a store or a retail head office who has to answer one question: How much of what you sell online comes back?
What happens in it: Watch the idea unfold: a strong online month, the returns that follow, and the number that shows how much came back. In Your call you make the decisions in a real case: our online sales reached R2,000,000 last month, a new record. Then Ralph Kilbride, our finance manager, mentions that returns processed in the same month came to R360,000. Then, in the boardroom, you make the case to Wilfred, the chief operating officer, in three questions.
How it works: five scenes in about 30 minutes: the data film, the lesson, Your call, practice with fresh numbers that mark themselves, and the boardroom. Finish all five for your certificate. It is course 5 of 6 in the Waste, loss and returns season of the Retail series.
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