Course Category: Praxis Practice

See whether AI is improving your results. On real business cases, with fresh numbers every time. Work out conversion and revenue uplift Find the cost and error reduction Measure the incremental profit from AI

Find out whether your people are really using AI. On real business cases, with fresh numbers every time. Work out the adoption rate and weekly active usage Find uses per active user and licence utilisation Measure what you pay for each person who really uses it

Measure how much time AI is really saving. On real business cases, with fresh numbers every time. Work out time saved per task and hours saved per month Find the rework rate and the net hours saved Turn the hours into capacity freed

Check whether the AI is safe to put in front of customers. On real business cases, with fresh numbers every time. Work out the guardrail trigger and policy violation rates Find personal data leakage and prompt-injection success Measure safety incidents per 10,000 conversations

See how well AI is handling your customers. On real business cases, with fresh numbers every time. Work out the automated resolution and escalation rates Find the repeat contact rate and AI customer satisfaction Measure true resolution, net of customers who come back

Compare the AI with a person, result for result. On real business cases, with fresh numbers every time. Work out the human cost per task and the human review rate Find the AI cost per task including review and per resolution Measure the saving per resolution

Find out what each AI task really costs. On real business cases, with fresh numbers every time. Work out tokens and cost per task Find the saving from cached tokens and the monthly AI bill Measure the cost per successful task

Check whether an AI agent can finish the job on its own. On real business cases, with fresh numbers every time. Work out the task completion rate and steps per task Find the tool-call success rate and the human intervention rate Measure how often the agent resolves a task with no help

Check whether you can trust what the AI says. On real business cases, with fresh numbers every time. Work out the hallucination and groundedness rates Find verified answer accuracy and the evaluation pass rate Combine them into one weighted quality score