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Theory, put into practice.
Customer retention and loyalty season: illustration of the online course
CATEGORY: Seasons

Customer retention and loyalty bundle

Course Access: 365 days access
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Course Overview

Winning a customer is the easy half. Six episodes that take you from how many stay to how many bring someone else with them.

  1. Customer retention rate (CRR) · 30 min
  2. Customer churn rate · 30 min
  3. Repeat purchase rate (RPR) · 30 min
  4. Net revenue retention (NRR) · 30 min
  5. Net Promoter Score (NPS) · 30 min
  6. Referral rate · 35 min

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