Stakeholder satisfaction %

R295

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In 35 minutes you will calculate it from the stakeholders rating 4 or 5 and those who responded. You will also report the response rate and treat small samples with care. And you will survey every stakeholder group and read the result by group.

SKU: PL-MCB-PRJ-44
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Description

Who it’s for: Anyone delivering to milestones and stakeholders who needs to know what is actually holding the project up.

What happens in it: a short film shows a director who says it’s going fine, a pulse survey, and the group nobody had asked. In Your call you make the decisions in a real case: rolling out a new stock-control system across the stores of Fairmount Pharmacies, and the rollout is halfway through. I send a one-question pulse survey to all 40 stakeholders on my register: the head-office sponsors, regional managers, store managers and the IT support team. Twenty-five respond, and 15 of them rate the project 4 or 5 on the 5-point scale. The sponsor asks how satisfied the stakeholders are. Then, in the boardroom, you make the case to Tamsin, the project manager, in three questions.

How it works: five scenes in about 35 minutes: the data film, the lesson, Your call, practice with fresh numbers that mark themselves, and the boardroom. Finish all five for your certificate. It is course 4 of 5 in the Delivery and stakeholders season of the Project Management series.

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