Description
Who it’s for: Project and delivery managers who need to show what rework is costing, not just how many defects were logged.
What’s in the box: season 6 of the Project Management series, five courses in order.
- Defect density: Is a long snag list really bad work?
- First-pass yield: How much of the work was right the first time?
- Defect escape rate: How many defects does the client find before you do?
- Mean time to resolve defects: How long does a client wait for a defect to be fixed?
- Cost of poor quality %: How much of your spending goes on putting things right?
How it works: each course is a micro course of about 35 minutes with its own film, lesson, decision, practice tools and boardroom. Finish all five for the season certificate.
