Course Category: Seasons

What has AI changed in the numbers that matter? Five episodes that take you from conversion uplift to the extra profit AI brought in. Conversion uplift · 35 min Revenue uplift · 35 min Cost reduction % · 35 min Error reduction % · 35 min Incremental profit from AI · 35 min

Are people actually using the AI you paid for? Five episodes that take you from adoption rate to what each active user costs you. Adoption rate · 35 min Weekly active usage rate · 35 min Uses per active user · 35 min Licence utilisation · 35 min Cost per active user · 35 min

How much time does AI really give back? Five episodes that take you from minutes saved on a task to the capacity freed across the business, after the rework is counted. Time saved per task · 35 min Hours saved per month · 35 min Rework rate · 35 min Net hours saved · 35…

How often does your AI do something it shouldn’t? Five episodes that take you from guardrail triggers to safety incidents per 10,000 conversations. Guardrail trigger rate · 35 min Policy violation rate · 35 min Personal data leakage per 10,000 conversations · 35 min Prompt-injection success rate · 35 min Safety incidents per 10,000 conversations…

Does your AI resolve customer problems, or just close tickets? Five episodes that take you from automated resolutions to the share of customers who were truly helped. Automated resolution rate · 35 min Escalation rate · 35 min Repeat contact rate · 35 min AI customer satisfaction (CSAT) · 35 min True resolution rate ·…

Is the AI really cheaper than the people it replaces? Five episodes that take you from the cost of a person doing the task to the saving per resolution once review is counted. Human cost per task · 35 min Human review rate · 35 min AI cost per task including review · 35 min…

What does every AI answer actually cost you? Five episodes that take you from tokens per task to the monthly bill and the price of a task that actually worked. Tokens per task · 35 min Cost per task · 35 min Cached-token saving · 35 min Monthly AI usage cost · 35 min Cost…

Can an AI agent be trusted to finish the job on its own? Five episodes that take you from whether it completes a task to how often nobody has to step in. Task completion rate · 35 min Steps per task · 35 min Tool-call success rate · 35 min Human intervention rate · 35…

How often is your AI simply wrong, and how would you know? Five episodes that take you from counting made-up answers to one quality score you can defend in a meeting. Hallucination rate · 35 min Groundedness rate · 35 min Verified answer accuracy · 35 min Evaluation pass rate · 35 min Weighted quality…