A sale you cannot fulfil is a customer you have taught to shop elsewhere. Six episodes on whether the thing is actually there, whether the system agrees, and how long the queue is.

1. Supplier on-time-in-full compliance · 30 min
2. Inventory accuracy rate · 30 min
3. Out-of-stock rate · 35 min
4. Omnichannel order completion rate · 30 min
5. Click-and-collect adoption rate · 30 min
6. Average queue dwelling time · 30 min