Description
Who it’s for: Anyone who wants the whole story rather than one metric: is the thing there when the customer wants it?
What is in it: six micro courses, in order.
- Supplier on-time-in-full compliance
- Inventory accuracy rate
- Out-of-stock rate
- Omnichannel order completion rate
- Click-and-collect adoption rate
- Average queue dwelling time
How it works: each micro course is five scenes – the data film, the lesson, Your call, practice that marks itself, and the boardroom – and about 3 hours covers the season. Finish every one and the season certificate is gold. Season 4 of 8 in the Retail series.
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