Description
Who it’s for: Anyone in a store or a retail head office who has to answer one question: How many of your online orders go through without a hitch?
What happens in it: Watch the idea unfold: orders placed across channels, the ones that go wrong, and the number that measures the promise. In Your call you make the decisions in a real case: I’m reviewing omnichannel performance at Redwood ahead of the holiday season. Last month 3,610 omnichannel orders were processed flawlessly, out of 3,800 received. Then, in the boardroom, you make the case to Joanne, the head of e-commerce, in three questions.
How it works: five scenes in about 30 minutes: the data film, the lesson, Your call, practice with fresh numbers that mark themselves, and the boardroom. Finish all five for your certificate. It is course 4 of 6 in the Availability and service season of the Retail series.
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