Time to first answer

R295

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In 35 minutes you will work out time to first answer from a live monitoring log. You will also read the average alongside the 95th percentile. And you will time the first words from real traffic, not test messages.

SKU: PL-MCB-AIB-61
Category:

Description

Who it’s for: Managers, owners and teams who use AI, or are deciding whether to, and need to judge it in numbers rather than impressions.

What happens in it: a short film shows a fast average, a customer staring at an empty chat box, and the number that shows both. In Your call you make the decisions in a real case: a trip assistant, travellers who say the chat takes forever to start, and one rulebook loaded every time. Then, in the boardroom, you make the case to Priyanka, the managing director, in three questions.

How it works: five scenes in about 35 minutes: the data film, the lesson, Your call, practice with fresh numbers that mark themselves, and the boardroom. Finish all five for your certificate. It is course 1 of 5 in the Speed and reliability season of the AI for Business series.

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