Praxis Learn^™by Praxis Learning Solutions

True resolution rate

Name: True resolution rate
SKU: PL-MCB-AIB-25
Price: 295 ZAR
Availability: InStock

R295

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In 35 minutes you will work out the true resolution rate of an AI assistant against all customer conversations. You will also take repeat contacts away on the same window as the repeat contact rate. And you will report the honest resolution figure to a board beside the ones it replaces.

SKU: PL-MCB-AIB-25

Category: Micro courses

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Description

Who it’s for: Managers, owners and teams who use AI, or are deciding whether to, and need to judge it in numbers rather than impressions.

What happens in it: a short film shows a flattering resolution figure, the customers who came back, and the honest number for the board. In Your call you make the decisions in a real case: an AI assistant at an online electronics retailer, a board deciding whether to extend it, and delivery dates that keep customers coming back. Then, in the boardroom, you make the case to Ama, the chair, in three questions.

How it works: five scenes in about 35 minutes: the data film, the lesson, Your call, practice with fresh numbers that mark themselves, and the boardroom. Finish all five for your certificate. It is course 5 of 5 in the AI customer service season of the AI for Business series.