Praxis Learn^™by Praxis Learning Solutions

AI customer satisfaction (CSAT)

Name: AI customer satisfaction (CSAT)
SKU: PL-MCB-AIB-24
Price: 295 ZAR
Availability: InStock

R295

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In 35 minutes you will work out AI customer satisfaction (CSAT) from the top two boxes. You will also survey every AI conversation and report the response rate beside the score. And you will compare AI CSAT with human-agent CSAT and act on the comments.

SKU: PL-MCB-AIB-24

Category: Micro courses

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Description

Who it’s for: Managers, owners and teams who use AI, or are deciding whether to, and need to judge it in numbers rather than impressions.

What happens in it: a short film shows a glowing score, a survey only happy customers saw, and the honest number. In Your call you make the decisions in a real case: an AI assistant at a travel insurer, a board with an 80% target, and claim questions the AI can’t answer. Then, in the boardroom, you make the case to Ingeborg, the chair, in three questions.

How it works: five scenes in about 35 minutes: the data film, the lesson, Your call, practice with fresh numbers that mark themselves, and the boardroom. Finish all five for your certificate. It is course 4 of 5 in the AI customer service season of the AI for Business series.