Praxis Learn^™by Praxis Learning Solutions

Automated resolution rate

Name: Automated resolution rate
SKU: PL-MCB-AIB-21
Price: 295 ZAR
Availability: InStock

R295

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In 35 minutes you will work out the automated resolution rate of an AI assistant against all customer conversations. You will also count only solved problems and state the denominator beside the rate. And you will compare the rate with a vendor’s dashboard and break it down by topic.

SKU: PL-MCB-AIB-21

Category: Micro courses

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Description

Who it’s for: Managers, owners and teams who use AI, or are deciding whether to, and need to judge it in numbers rather than impressions.

What happens in it: a short film shows one month of customer conversations, two resolution figures, and the one that tells the truth. In Your call you make the decisions in a real case: an AI assistant at an online pharmacy, a managing director with a 65% target, and refill questions the AI can’t answer. Then, in the boardroom, you make the case to Tadashi, the managing director, in three questions.

How it works: five scenes in about 35 minutes: the data film, the lesson, Your call, practice with fresh numbers that mark themselves, and the boardroom. Finish all five for your certificate. It is course 1 of 5 in the AI customer service season of the AI for Business series.