Praxis Learn^™by Praxis Learning Solutions

AI customer service season

Name: AI customer service season
SKU: PL-BUN-AIB-05
Price: 695 ZAR
Availability: InStock

R695

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Five micro courses in one box set: Automated resolution rate, Escalation rate, Repeat contact rate, AI customer satisfaction (CSAT) and True resolution rate. R1,475 if bought one by one.

SKU: PL-BUN-AIB-05

Category: Seasons (bundles)

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Description

Who it’s for: Managers, owners and teams working with AI who want the whole picture of how well the AI serves customers, not one number at a time.

What’s in the box: season 5 of the AI for Business series, five courses in order.

Automated resolution rate: Same resolutions, different totals. Which one tells the truth?
Escalation rate: How many customers does the AI pass to your staff?
Repeat contact rate: Resolved, or just closed? Count who comes back.
AI customer satisfaction (CSAT): How do customers really feel after talking to your AI?
True resolution rate: Of all your customers, how many did the AI genuinely sort out?

How it works: each course is a micro course of about 30 minutes with its own film, lesson, decision, practice tools and boardroom. Finish all five for the season certificate.